Frequently Asked Questions

Everything you need to know about our premium handrail solutions.

Are your handrails compliant with Australian Standards?

Yes, all our handrails and balustrades are designed and manufactured to meet or exceed AS 1428.1 (Design for access and mobility) and relevant BCA requirements.

What materials do you use for your handrails?

We specialize in high-grade materials including 316 Marine Grade Stainless Steel, premium timber finishes, and durable powder-coated aluminum to ensure longevity in the Australian climate.

Do you offer shipping Australia-wide?

We certainly do. We ship our products to all states and territories, including regional areas. Shipping costs are calculated at checkout based on the length and weight of your order.

Can I request a custom length for my railing?

Absolutely. We provide custom cutting services to ensure your handrail fits your space perfectly. Simply provide your measurements when placing your order or contact our support team.

How long does delivery typically take?

Standard stock items are usually dispatched within 2-3 business days. For custom-cut or specialized finishes, please allow 7-10 business days for production and transit.

What is your return policy for damaged items?

If your order arrives damaged or with missing components, please notify us within 48 hours of delivery. We will arrange for a replacement or repair at no additional cost to you.